General Item Return Policy
In most cases, items shipped from BEJOOM HAIR can be returned within 15 days after delivery. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
15 DAYS PRODUCT GUARANTEE
Did your item arrive damaged, different, or not working? If so you are protected and can make a claim, the procedure is outlined below.
If the merchandise is damaged, different, not working or other problem
Within 15 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
We will review the claim and contact you if we need more information.
If approved, we will refund or resend the item.
All items must be returned in its original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
If the product arrive damaged, different, or not working, BEJOOM will offer the return shipping fee. If the customer needs to return the product with personal issues, the customer need to offer the return shipping fee.
Please contact our Customer service at email@example.com before return the wigs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of US.